Use Customer Experience to Grow Your Customer Base!

Superior Customer Experience (vs. Customer Service) And Customer-centric Pivot Increases Customer Traffic and Revenue
4.63 (101 reviews)
Udemy
platform
English
language
Marketing Fundamentals
category
Dianne Denton, MBA
instructor
Use Customer Experience to Grow Your Customer Base!
3 923
students
2 hours
content
Dec 2024
last update
$44.99
regular price

What you will learn

Understand the customer journey as people discover and engage with your business

Immediately impact key aspects of the customer journey to improve customer experience

Understand the difference between customer service and customer experience

Understand switching costs and the role that customers' brand loyalty plays in customer choice

Understand the impact your responses to reviews have on customer experience and be able to effectively respond to any review

Understand how improving customer experience leads to increased revenue

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1944454
udemy ID
02/10/2018
course created date
25/06/2020
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