Setting Up The Purrfect Customer Service QA Program

Learn about implementing conversation reviews over 12 videos.
4.57 (54 reviews)
Udemy
platform
English
language
Sales
category
Riley Young
instructor
Setting Up The Purrfect Customer Service QA Program
1 281
students
1 hour
content
Jun 2022
last update
FREE
regular price

What you will learn

Determine who will perform your conversation reviews

Understand how many conversations you should be reviewing

Identify your quality criteria and choose your rating categories

Select the correct rating scales for your review program

Understand calibration goals and process

Plan communications around program launch

Successfully launch your customer support QA program

Course Gallery

Setting Up The Purrfect Customer Service QA Program – Screenshot 1
Screenshot 1 – Setting Up The Purrfect Customer Service QA Program
Setting Up The Purrfect Customer Service QA Program – Screenshot 2
Screenshot 2 – Setting Up The Purrfect Customer Service QA Program
Setting Up The Purrfect Customer Service QA Program – Screenshot 3
Screenshot 3 – Setting Up The Purrfect Customer Service QA Program
Setting Up The Purrfect Customer Service QA Program – Screenshot 4
Screenshot 4 – Setting Up The Purrfect Customer Service QA Program

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4733658
udemy ID
14/06/2022
course created date
19/06/2022
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