ServiceNow IT Operations Management
Align your business requirements with IT by implementing ServiceNow IT Operations with ease.
3.51 (274 reviews)
1 525
students
2 hours
content
Dec 2017
last update
$34.99
regular price
What you will learn
Practical guide to setting up each ServiceNow ITOM feature
Install and configure any required application or plugin
Integrate with other provider services as deemed appropriate
Explore orchestration capabilities and how to analyze data
Learn about the ServiceNow graphical interface
Integrate with other applications within ServiceNow
Covers fundamentals and advanced concepts
Best practices and advanced features
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Our Verdict
While this ServiceNow ITOM course offers valuable theoretical insights for both legacy and modern users, the lack of real-time examples, hands-on exercises, and user-friendly delivery may hinder comprehensive understanding. As a result, learners might need to supplement this education with practical experience or additional resources.
What We Liked
- Covers a broad range of topics in IT Operations Management (ITOM) on ServiceNow, including discovery, orchestration, and MID server & cloud management.
- Led by an experienced instructor with numerous professional certifications and 19 years in the IT industry.
- Addresses legacy users still operating on OS 2003, 2008, and 2012.
- Provides insights on ITOM capabilities to improve operational excellence.
Potential Drawbacks
- The course uses outdated examples and demos from the Instanbul release rather than more recent versions like London or Madrid.
- Lacks real-time examples, hands-on exercises, and practical application within ServiceNow instances.
- Instructor's delivery style is monotone and fast-paced, making it challenging for beginners to follow along.
- Presentations consist primarily of slide reading; additional elaboration, graphics, or interactive content could enhance learning.
Related Topics
1465560
udemy ID
11/12/2017
course created date
28/01/2025
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