Service Mind and Customer Centric

🎓 บริการด้วยใจ และลูกค้า เป็นศูนย์กลาง ดร.พิสิทธิ์ พิพัฒน์โภคากุล För nail down the essence of customer-centricity and service excellence, 🌟 Service Mind and Customer Centric course is your key to unlocking a world where understanding and satisfying customers is not just a skill but a way of life.

What You'll Learn:

• Foundational Mindset for Service Excellence: Develop a mindset that focuses on service as a fundamental aspect of your work, aligning with the core values of customer care.

• Customer-Centric Approach: Master the art of placing the customer at the heart of every business decision, ensuring their needs and expectations are consistently met and exceeded.

• Case Studies: Explore real-world examples from market leaders who have successfully implemented a customer-centric philosophy.

• Understanding Customer Needs: Learn how to deeply understand what your customers truly desire, enabling you to tailor services that resonate with them.

• Interactive Workshops: Engage in hands-on activities designed to enhance your ability to anticipate and meet customer needs.

• The Moment of Truth: Gain insights into the critical moments when customers form opinions about your service, and learn how to make these moments positive.

• Touch Points: Identify key interactions with customers where you can make a lasting impression.

• Perspective of Service Professionals: Explore the minds of those who deliver exceptional service, understanding their motivations and strategies.

• Service Standards: Establish benchmarks for service excellence that your team can consistently achieve.

• Building Customer Loyalty: Discover advanced techniques to create memorable experiences that foster loyalty and advocacy among customers.

• Problem-Solving in Service: Acquire the skills to effectively handle issues as they arise, turning potential negative experiences into opportunities for customer satisfaction.

Course Outline:

1. Thinking Like a Servant (Foundational Mindset)
2. Customer Centric Strategy
3. Case Studies: Market Leaders in Customer-Centricity
4. Decoding Customer Needs
5. Interactive Workshop: Understanding Your Customer's World
6. The Moment of Truth - Managing Critical Service Encounters
7. Identifying Key Touch Points
8. Workshop: Mapping Your Customer Journey
9. Perspectives of Service Professionals - A Mindful Approach
10. Setting Service Standards
11. Creating a Difference with Exceptional Service Techniques
12. Handling Service Challenges Effectively

Enroll in this course to transform your approach to customer service, elevate your professional skill set, and become a leader in creating unforgettable experiences that keep customers coming back for more. Don't just serve—inspire loyalty and excellence with every interaction! 🚀💼❤️