Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

4.52 (89228 reviews)

Udemy

platform

English

language

IT Certification

What you will learn

Describing the ITIL framework

Understanding real-world examples

Applying ITIL 4 to your organization

Discuss ITIL 4 concepts with confidence

Charts

Students

Price

Rating & Reviews

Enrollment Distribution

Comidoc Review

Our Verdict

The Introduction to Service Management with ITIL 4 course on Udemy offers a solid foundation in understanding the ITIL framework's latest version. Its primary goal is not to provide an in-depth exploration of its practices but instead covers major concepts in a manner that makes it accessible for various professionals. However, some improvements could be made regarding quiz questions and co-creation examples to ensure a more consistent learning experience. This course serves as a helpful stepping stone for those looking to implement ITIL 4 best practices and engage in further study.

What We Liked

Comprehensive overview of ITIL 4 principles and their real-world application.
Engaging lectures, discussions, and projects promoting Intellectually stimulating learning.
Covers four dimensions of service management and guiding principles effectively.
Easy to follow for both IT and business professionals, with or without prior ITIL knowledge.

Potential Drawbacks

Lacks in-depth exploration of certain practices and concepts.
Some quiz questions may seem too advanced compared to the course content.
Co-creation example could have been more relatable to an ITIL 4 business audience.
Occasional use of loose analogies can be confusing for some learners.