SAP Customer Service (CS/SM) - Service Management module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

4.41 (1366 reviews)

Udemy

platform

English

language

SAP

What you will learn

How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications

Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists

Master the business process flows for Service Contracts, In-House Repairs, and Field Service

Recognize the purpose of Resource Related Billing and associated configuration

Learn how time and materials are planned and costed on Service Orders

Charts

Students

Price

Rating & Reviews

Enrollment Distribution

Comidoc Review

Our Verdict

Uncover the fundamentals of SAP Customer Service (CS) alongside Sales and Distribution (SD), Repair Orders, Service Orders, and Contracts with this course. Ideal for beginners diving into SAP CS but not recommended for those seeking in-depth configuration knowledge or advanced topics. While testimonials highlight minor areas for improvement, the practical examples and engaging teaching style simplify complex concepts. Encompassing Equipment, Serialization Profiles, Functional Locations, and Task Lists in its curriculum, this Real World SAP CS course adds great value to your learning journey with long-term potential unfolding as you delve deeper into SAP CS specializations.

What We Liked

Comprehensive course structure covering real-world SAP CS and SD scenarios
Engaging teaching style that simplifies complex topics with practical examples
Ideal for beginners looking to understand the basics of Service Management module without deep configuration details
Includes time and materials planning on Service Orders, and Resource Related Billing

Potential Drawbacks

Lacks in-depth configuration information, not suitable for experienced consultants seeking advanced topics
Doesn't cover all possible service scenarios or provide a business terms introduction prior to SAP processes
Screen size of SAP window could be larger for better visibility during lectures
Configuration part in the course felt insufficient and lacked the depth expected by some users