Customer Service Training: Empathy and Active Listening
Transform Your Customer Service in Just 7 Days! Microlearning for Busy Customer Support Professionals and Teams
4.63 (4298 reviews)
11 388
students
1 hour
content
Oct 2024
last update
$64.99
regular price
What you will learn
Learn the benefits of becoming an effective listener in communication
Use active listening techniques to improve your communication skills
Identify and prevent internal and external barriers to listening
Build rapport and trust with your customers and clients
Gain a clear understanding of customer needs and wants
Enhance the likelihood of repeat sales and business
Create a positive and professional first impression
Demonstrate empathy and concern in communication
Understand what active listening is and why it's important
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Our Verdict
A solid 4.65 rating from over 11,000 subscribers attests to Customer Service Training: Empathy and Active Listening's value for customer support professionals seeking to enhance their communication skills. With a focus on developing active listening techniques, learners can build rapport and trust with customers more effectively. However, those hoping to improve conflict resolution or handle particularly challenging situations may need to look elsewhere for supplementary training materials. In summary, this course is an excellent resource for anyone eager to upgrade their customer service game but might best serve as a stepping stone in the journey toward mastering advanced problem-solving techniques."
What We Liked
- The course emphasizes the importance of active listening and empathy in customer service, providing practical tips to improve communication skills.
- It covers common barriers to effective listening and offers strategies to build rapport and trust with customers, leading to better understanding of their needs and wants.
- Well-structured microlearning format suits busy professionals, allowing them to complete the course within 7 days while still maintaining their daily responsibilities.
- Real-life examples and relatable anecdotes make the content engaging and easier to apply in various customer service scenarios.
Potential Drawbacks
- Limited focus on handling difficult customer situations and finding solutions when requests cannot be granted as expected, leaving some learners unprepared for challenging interactions.
- The course could benefit from incorporating more interactive materials such as scenario breakdowns to reinforce practical application of the presented skills.
- While the course does address face-to-face interactions, those working primarily in online customer service might find this content less relevant and may need to adapt the concepts accordingly.
4808196
udemy ID
31/07/2022
course created date
15/07/2023
course indexed date
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