Mastering Conflict Management and Resolution at Work
Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships
4.48 (23782 reviews)
49 682
students
1 hour
content
Feb 2021
last update
$64.99
regular price
What you will learn
Define conflict and identify your conflict handling style
Use strategies to manage your defensiveness
Tools to help you resolve any conflict and remain calm in heated arguments
Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
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Our Verdict
The Mastering Conflict Management and Resolution at Work course offers practical tools and techniques to navigate and resolve conflicts effectively. With relevant exercises, role-playing scenarios, and communication strategies, this course is designed to strengthen professional relationships. While the presentation style may not appeal to everyone, learners can still benefit from actionable advice on managing workplace conflicts. Be prepared to engage with the materials to maximize your learning experience.
What We Liked
- Valuable communication strategies like active listening and open-ended questions
- Practical exercises and role-playing scenarios that mirror real-life workplace conflicts
- Insights into understanding different conflict handling styles, including one's own
- Actionable advice and steps for managing and resolving conflicts at work
Potential Drawbacks
- Overly saccharine presentation that may seem insincere to some learners
- Lack of in-depth examples on handling apologies after a conflict
- Potential challenges in remaining collaborative in real-life situations
Related Topics
2615622
udemy ID
20/10/2019
course created date
27/01/2021
course indexed date
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