Managing Generational Conflict

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

4.52 (1469 reviews)

Udemy

platform

English

language

Management

What you will learn

Upon completing this course, you will be able to:

Create a culture of greater inclusion and collaboration across different generations

Decrease workplace conflict and increase employee engagement and productivity

Implement effective strategies for recruitment, retention, rewards, and incentives

Make and instant and lasting connection with customers of different generations

Improve customer service and turn customers into raving fans

Increase market share by designing products and services that speak to customer values

Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one

Explain the generational shift occurring from an in-dependent to inter-dependent cultural model

Course Gallery

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Our Verdict

With actionable strategies for bridging generational gaps, 'Managing Generational Conflict' leaves a lasting impression on its learners. Although predominantly American-centric in perspective, it still offers valuable insights on understanding diverse workforces and fostering stronger intergenerational relationships. However, it could be supplemented by additional content that broadens inclusivity for individuals from diverse cultural backgrounds.

What We Liked

The course provides detailed descriptions of the 6 Value Populations, offering useful insights into engaging with members of different populations.
It offers practical tips that can be applied in various settings, including work and personal scenarios, aiding in better understanding and connection between generations.
Through relatable anecdotes, analogies, and research, the instructor delivers an engaging and captivating teaching style that encourages self-reflection on generational gaps.
The course is helpful for recognizing and addressing generational shifts in cultural models and how they impact relationships within organizations.

Potential Drawbacks

Certain aspects of the course seem to center around a white American perspective, potentially limiting its applicability to individuals from diverse cultural backgrounds.
While acknowledging marketing as the root of the generational scheme, the course may not delve deep enough into cultural events and values specific to regions outside the United States.
Though well-structured, some users might find the breakdown into further generational groups overlaps with traditional boomer/genx/millennial divides.
Lacking a more explicit connection between understanding diverse perspectives and reducing intergenerational workplace conflict