Luxury Facials: Ultimate Customer Skincare Experiences
Facial Techniques and Points of Difference to Enhance the Customer Journey for Long Term Retention & Relationship
4.50 (54 reviews)
209
students
1 hour
content
Jan 2021
last update
$19.99
regular price
What you will learn
Learn the art of offering luxury anti-aging facials by implementing the combination of high touch hands on techniques.
Creating a customer journey during each treatment which touches on the five essential senses: touch, see, smell, hear and taste.
Creating strong perceived value and unique points of difference (PODS's) with each treatment.
The importance of client consultation and relationship building for long lasting trust and loyalty.
Hands-on techniques for each step of the facial protocol.
The art of using compresses and tools.
The importance of the R's in spa: Recommendation, Retailing, Rebooking, Referrals & Revenue.
Step by step review of cleansing, toning, exfoliation, mask application and removal, massage, serum & cream application, eyecare.
Massage for the face, neck and decollete.
Massage for the specific, delicate zones of the eyes and lips.
Building loyal relationships using verbal and non-verbal communication.
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3583822
udemy ID
21/10/2020
course created date
08/12/2020
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