ITIL Help Desk Operations: Best Practices
A practical guide to operations of an ITIL service / help desk and the things you should do to set these up
4.31 (21 reviews)
3 463
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1.5 hours
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Jun 2023
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$13.99
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What you will learn
Understand the basics of a Service Desk
What ITIL says about Service Desk
Understanding logistics of a working Service Desk
Reporting and other considerations when setting up your service desk
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5268478
udemy ID
12/04/2023
course created date
18/04/2023
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