Achieve Successful HR Technology With The 5 Pillar Framework
World class employee solutions for self-service, case management, portals, knowledge management and talent acquisition
4.37 (297 reviews)
7 467
students
5 hours
content
Nov 2024
last update
$15.99
regular price
What you will learn
The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience
Real examples from a world class case study of a large bank in Africa that pioneered user friendly, mobile technology for its 40,000 employees
How an HR shared services function uses technology to effectively support the rest of the organisation in lifting HR to new heights of performance
The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need
Well orchestrated onboarding solution clearly showing where any potential or new employee is in the process
Events-driven one stop shop of information that supports decision making through effective knowledge management
Task management solution that shared services need to manage, track and trace employee queries
How to design a knowledge base using frequently asked questions and high volume queries
Bring everything together for the employee: policies, procedure manuals, links to systems and easy-to-use workflow
How a mature knowledge base is critical for consulting services but corporates are still developing theirs
Searchable and comprehensive database of HR policies, rules and training manuals which are available in-process
The employee lifecycle begins during the talent acquisition stage and how technology supports this
The importance of intuitive user screens for employees to navigate as casual users of the main HR system
How service level agreements integrate into case management tools and reporting on shared service performance
Treating employees like customers to constantly get and use their feedback to improve the support they need
The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi
Reducing paperwork and manual processes with automation and once-only capture of information
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3406422
udemy ID
09/08/2020
course created date
18/08/2020
course indexed date
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