Train the Trainer Serenity: How to Handle Challenging People
57 Proven Techniques From 20 Different Case Studies To Manage The 8 Most Difficult Types Of People In the Workplace.
4.33 (2393 reviews)
6 178
students
2 hours
content
Aug 2020
last update
$64.99
regular price
What you will learn
Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundaries…
Get the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 time…
Simmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared about…
Use the one sentence intervention to handle any type of disruptive behavior and get people back on track…
Handle negative people by offering choices and using logical consequences to sidestep the power struggles…
Handle the fault finders and their tough issues by listening to them, establishing ground rules and handing it back to them…
Shut down hecklers and control anger and anxiety and then motivate your employees to listen and perform…
Placate resenters by re-establishing the relationship and showing that you care…
Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use “I noticed…” statements…
Boost productivity by stimulating stubborn passivity…
Meet the needs of others by engaging the distracted inefficient…
Reduce interruptions by managing late arrivers…
And much, much more…
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Our Verdict
Having explored 57 proven techniques from real-life case studies in Train the Trainer Serenity: How to Handle Challenging People, this course makes it clear that Jason isn't just an expert trainer—he also brings valuable experience to the table. While some technical issues with video playback and user interaction might detract from the overall learning experience, the engaging content, practical examples, and actionable tips provide trainers, educators, and anyone managing teams with invaluable insight on addressing difficult personalities, making this course an excellent resource for upskilling professionals.
What We Liked
- The course provides 57 practical techniques to manage 8 difficult types of people, drawn from 20 real-life case studies.
- It offers valuable insights on how to de-escalate tense situations and promote a more positive work environment, making it an essential resource for trainers and educators.
- The course content is engaging, with numerous examples, scenarios, and actionable tips that can be directly applied in real-world situations.
- Instructor's expertise in managing challenging personalities is noteworthy; his knowledge and professionalism shine throughout the course, providing an enriching learning experience.
Potential Drawbacks
- A few users mentioned issues with the video playback software, resulting in lag, blank screens, and occasional difficulties navigating between topics.
- The course seems to lack interaction, as audience responses aren't always clearly audible, making it feel more like a conference recording than an online course.
- Some students expressed disappointment that they didn't receive answers for their questions in the Q&A section or through personal messages.
- While the techniques and strategies are undoubtedly useful for trainers, those looking for guidance on managing challenging people outside of the training context might find it less relevant.
Related Topics
448610
udemy ID
16/03/2015
course created date
22/11/2019
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