Customer Service, Customer Support, And Customer Experience

Customer service skills, customer support, customer experience training: Loyal clients with WORLD-CLASS customer service

4.59 (8877 reviews)

Udemy

platform

English

language

Communications

What you will learn

#1 BEST customer service course on Udemy. Delight clients, make them feel special, and create customer loyalty

Build super-fans who buy more, and recommend your business to friends

Make MORE REVENUE from repeat customers and referrals

Turn even angry clients into loyal, long-term clients through amazing customer service

Engage your customers in a better way

Make customers love you

Social media for customer service

WORLD-CLASS student support: I answer 99% of student questions within 24 hours

PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly

Use empathy, emotional intelligence, and compassion in your customer service

Course Gallery

Customer Service, Customer Support, And Customer Experience – Screenshot 1 — Screenshot 1 – Customer Service, Customer Support, And Customer Experience

Customer Service, Customer Support, And Customer Experience – Screenshot 2 — Screenshot 2 – Customer Service, Customer Support, And Customer Experience

Customer Service, Customer Support, And Customer Experience – Screenshot 3 — Screenshot 3 – Customer Service, Customer Support, And Customer Experience

Customer Service, Customer Support, And Customer Experience – Screenshot 4 — Screenshot 4 – Customer Service, Customer Support, And Customer Experience

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Comidoc Review

Our Verdict

Customer Service, Customer Support, And Customer Experience is a solid course offering an extensive overview of customer-facing skills. The course excels at delivering actionable strategies to create loyal customers who become repeat buyers and brand advocates. However, improvements can be made in certain areas such as a more targeted focus and enhanced engagement from the instructor's delivery for those with shorter attention spans. Moreover, aspiring customer service representatives will particularly benefit from this training when seeking a second career.

What We Liked

Comprehensive coverage of customer service, support, and experience
Actionable strategies for building customer loyalty and creating super-fans
Real-world examples & software demonstrations to enhance learning
Personalized help from the instructor during Office Hours Zoom calls

Potential Drawbacks

Some content could be more in-depth, especially on systems training
Search functionality can be improved for finding specific topics
Voice of the instructor may seem mundane and unengaging to some learners
Occasionally veers into related but less essential areas like Google and surveys