Hotel Reception & Reservation Assistant Skills
Build Rapport with Customers
4.25 (8 reviews)
145
students
1 hour
content
Sep 2019
last update
$19.99
regular price
What you will learn
Describe how to Converse with Customers
Explain the Rules of Email Etiquette
Explain the Rules of Grooming & Dress Code
Explain the Rules of Telephone Etiquette
Describe the Need of Relationship with Customers
Explain how to Build Rapport with Customers
Describe Roles/Responsibilities of Hotel Reception Assistant
Explain what is Up-selling
Explain what is Cross-selling
Identify the Steps for Selling as Hotel Reception Assistant
Describe the Factors Influencing Buying Decision
Explain how to Handle Customer’s Buying Objections
Explain how to be Assertive as Hotel Reception Assistant
Identify the Steps for Handling Customers’ Complaints
List the Tips for Success as a Hotel Reception Assistant
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2548027
udemy ID
07/09/2019
course created date
25/09/2021
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