The Complete Concierge MasterClass
Learn from 5 Star Luxury Head Concierge, Santi Roggio, and Get Final Certification issued in Italy
4.48 (60 reviews)
2 201
students
1 hour
content
Mar 2025
last update
$49.99
regular price
What you will learn
The history and purpose of the concierge
Concierge Skills
The Hotel Gerarchy
Things you need to do before guest arrival
Guest Arrival Experience
Communication
Develop relationships with guests
Understand your guests in order to provide better recommendations
How to handle external suppliers
Selling experiences
How to handle a guest complaint
Things you need to do before guest departure
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5842222
udemy ID
26/02/2024
course created date
26/06/2024
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