Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities
4.59 (2183 reviews)
6 412
students
5.5 hours
content
Nov 2023
last update
$79.99
regular price
What you will learn
Computer skills to help you break into the IT world
How to quickly diagnose computer-related issues and the steps to take to resolve problems
How to communicate with users and provide the best IT experience
Understand the functions of computer hardware and navigate Windows
Server Hardware and Software
Networking: IP's, DNS, DHCP, and Command Prompt tools
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Our Verdict
The Help Desk Professional course is a suitable starting point for those interested in an IT career or seeking to understand the basics of helpdesk responsibilities. While it may not provide thorough theoretical foundations for every subject, its practical approach offers value by demonstrating problem-solving techniques and general workflow expectations. For more advanced learners or those needing in-depth knowledge, complementing this course with additional resources like CompTIA A+ books or video materials would be advantageous.
What We Liked
- Comprehensive coverage of fundamental IT skills with a strong focus on practicality, showing you how to perform tasks rather than just discussing them (Great for visual learners).
- Real-life examples and scenarios provided throughout the course offer insight into actual Help Desk situations, enhancing the learning experience.
- The course is helpful in giving an overview of various IT helpdesk tasks and responsibilities, setting clear expectations for beginners new to the field.
Potential Drawbacks
- Lack of in-depth theory may leave some learners desiring more comprehensive knowledge of computer components, networking basics, and troubleshooting.
- The course might benefit from improved organization, specifically by addressing prerequisite concepts before diving into practical applications.
- Insufficient explanation and exploration of certain topics within scenarios, leaving a few areas not fully covered or explained.
2502550
udemy ID
10/08/2019
course created date
12/02/2021
course indexed date
abdull
course submited by