IT Help Desk Professional
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
4.47 (9511 reviews)
29 826
students
1.5 hours
content
Aug 2019
last update
$109.99
regular price
What you will learn
Understand how computer works from a hardware & software perspective
Have a good knowledge about networking, DNS & DHCP mainly
Understand how printers works
Enhance their knowledge & skills in help desk with extra tips & hints
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Our Verdict
The IT Help Desk Professional course delivers a beginner-friendly overview of various help desk skills. However, the brief length, uneven volume between presenters, and outdated content might demand users to search for additional resources or more comprehensive courses. Overall, this course is a suitable starting point for those who seek a basic understanding of IT support roles.
What We Liked
- Excellent for beginners seeking a revision of fundamental help desk concepts
- Covers a broad range of topics including hardware, software, networking, and printers
- Real-world examples and tips to enhance practical knowledge
- Engaging and fast-paced to maintain interest
Potential Drawbacks
- Instruction can be difficult to follow due to the instructors' strong accents
- Lacks in-depth explanations on some critical help desk skills such as customer service
- Outdated content, particularly in terms of technologies discussed and troubleshooting steps
- Course duration is relatively short considering its ambitious scope
Related Topics
986016
udemy ID
16/10/2016
course created date
20/08/2019
course indexed date
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