The Science of Handling Complaints
Regardless of whether a complaint is justified, you have to handle it the right way. This course shows you how.
4.40 (24 reviews)
324
students
43 mins
content
Nov 2024
last update
$13.99
regular price
What you will learn
Explain What is a Complaint
Explain Why do People Complain
Describe the Goals of Effective Complaint Handling
Explain the Strategies for Building Relationships
List the Statistics of Customer Complaints
Describe the Customer Actions Following Service Failure
Explain the Ways of Complaining
Describe the Types of Complainers
Explain the Steps for Handling Complaints
Explain the Strategies for Handling Complaints
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2313892
udemy ID
09/04/2019
course created date
04/10/2021
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