Intro to Patient Experience (2 of 2) NPS, Plain & Simple

Learn about the power of Patient Experience Tools, NPS, Kano and Patient Journeys.
4.53 (57 reviews)
Udemy
platform
English
language
Strategy
category
Thomas Giordano
instructor
Intro to Patient Experience (2 of 2) NPS, Plain & Simple
285
students
1 hour
content
Apr 2025
last update
$69.99
regular price

What you will learn

Define NPS (Net Promoter Score) and patient loyalty

Understand the impact of the NPS on the success of healthcare organizations

Understand the basic concept of the Kano model in healthcare

Demonstrate how to use the Kano model to prioritize strategic initiatives.

Know how to map a patient journey and understand its importance to the patient experience.

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4664420
udemy ID
28/04/2022
course created date
17/07/2022
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