GAP Model of Service Quality
The course is further divided into 7 modules
4.54 (14 reviews)
757
students
1 hour
content
Sep 2021
last update
FREE
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What you will learn
Learners will have an understanding of service, service quality & service quality standards.
Participants will able to understand the GAP model of service quality.
Participants will able to identify the Gap’s mentioned in the GAP model and its significance.
Learners can evaluate the application of GAP model.
Evaluation and application of how the GAPs can be closed to achieve high quality service.
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4305861
udemy ID
18/09/2021
course created date
22/09/2021
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