Digital Transformation & Customer Experience Management CXM
Executive Certificate: CX / Customer Experience, Principles and Foundations of Digital Business and Transformation
4.44 (24 reviews)
6 138
students
3.5 hours
content
Nov 2024
last update
$22.99
regular price
What you will learn
Digital Transformation Strategies
Customer-Centric Digital Transformation
Digital Transformation Outcomes and Impact
Measuring and Communicating Digital Transformation Success
Industry-Specific Digital Transformation
Introduction to Customer Experience Management
CX Principles
Customer Segmentation and Persona Development
Customer Journey Optimisation
Emotional Experience Design (EED)
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6261253
udemy ID
29/10/2024
course created date
08/11/2024
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