Customer Service 2.0: Learn Digital Customer Service
Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more.
4.57 (4825 reviews)
12 900
students
1.5 hours
content
Nov 2024
last update
$54.99
regular price
What you will learn
Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
Mirror tone and provide social customer care for a global base of digitally-connected users
Monitor your brand on social media, blogs, and other digital channels
Generate revenue through compassionate customer service
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Our Verdict
Customer Service 2.0: Learn Digital Customer Service strives to prepare professionals for the modern customer service landscape and the challenges brought about by increased digitization and social media engagement. The course has garnered praise from various learners, particularly for its real-world solutions addressing issues that could make or break relationships. However, there's room for improvement regarding consistency in the provided advice, balancing the expense of losing a client against gaining new ones, and offering more practical examples to drive home the concepts. Overall, the course is beneficial for individuals looking to enhance their digital customer service skills.
What We Liked
- The course provides a comprehensive overview of digital customer service, including social media customer service and diagnosing user problems.
- It uses the IPX system for solving customer issues within a community-first context that's suitable for today's social media era.
- The training features real solutions to real-world problems that can make or break customer relationships.
- Includes strategies for revenue generation through compassionate customer service and monitoring brand presence on various platforms.
Potential Drawbacks
- Some may find the approach to good customer service a bit dry, while expecting more practical application examples.
- The course could benefit from better balancing the idea of losing a client versus the cost of gaining a new one.
- There might be some discrepancies in the advice provided across different modules.
- Language barriers have been mentioned as problematic by a few users.
Related Topics
1434702
udemy ID
15/11/2017
course created date
21/11/2019
course indexed date
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