Develop Service Desk/Help Desk KPIs
How create motivating key performance indicators (metrics, performance criteria) for the Service Desk staff
3.76 (33 reviews)
143
students
1 hour
content
Jul 2024
last update
$39.99
regular price
What you will learn
Align business and service desk requirements
Develop Service desk team KPIs based on business demands
Develop Service Desk staff individual KPIs
Calculate KPIs
Build KPI based financial motivation
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1237642
udemy ID
01/06/2017
course created date
23/11/2019
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