Dealing with Angry or Rude Customers
How to cope when faced with an angry or rude customer
4.50 (19 reviews)
47
students
1 hour
content
Jun 2021
last update
$39.99
regular price
What you will learn
The nature and causes of anger as an emotion
The objectives when dealing with an angry customer
How to prepare their organisation for dealing with angry customers
Appropriate customer service metrics
12 steps to deal with an angry customer
Questions and short scripts to try to help a customer bring their anger under control
Why a customer might be rude, and how to deal with that rudeness
How to manage the stress of dealing with angry or rude customers
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4155460
udemy ID
30/06/2021
course created date
13/07/2021
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