Customer Service Success: Working with Upset Customers
Master customer success: proven techniques for dealing with upset customers.
4.55 (1452 reviews)
4 326
students
2 hours
content
Sep 2024
last update
$49.99
regular price
What you will learn
Understand the psychology behind upset customers and how to de-escalate their emotions.
Learn communication strategies for effective interactions with difficult customers.
Identify and address common reasons for customer frustration and dissatisfaction.
Develop empathy and active listening skills to build rapport with customers.
Implement problem-solving techniques to effectively resolve customer complaints.
Create a personalized plan to handle future challenging customer scenarios.
Master customer success techniques to improve customer satisfaction and loyalty.
Acquire the skills needed to handle any customer service situation confidently.
Learn how to turn customer complaints into opportunities for business growth.
Gain the tools to handle any difficult customer interaction with ease.
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4249840
udemy ID
18/08/2021
course created date
01/04/2023
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