Customer Success Manager (CSM) Elite
Accelerate your Customer Success career with actionable strategies you can implement immediately.
4.47 (1536 reviews)
4 706
students
1 hour
content
Dec 2019
last update
$39.99
regular price
What you will learn
How to save 1-2 hours every single day
How to build strategic relationships
How to earn your next promotion
How to master email once and for all
How to go beyond surface level conversations with your customers
How to do account planning to double your capacity
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Our Verdict
Boost your Customer Success prowess with valuable, actionable insights and tools from this Elite CSM course. Although primarily focusing on improving productivity, it offers a solid foundation for both beginners seeking to expand their skill set and seasoned professionals targeting advanced strategies. A few users might find the title misleading or feel that email management expertise is overemphasized.
What We Liked
- Comprehensive coverage of Customer Success Manager (CSM) best practices, from account planning to building strategic relationships
- Packed with actionable strategies, day-to-day exercises, and high-level thinking for long term impact
- Ideal for both newcomers and experienced professionals seeking to refine their skills and become an Elite CSM
- Engaging content flow that uses real-life examples, making it easy to visualize the implementation in your current role
Potential Drawbacks
- Heavy emphasis on email management topics, which might not resonate with CSMs already proficient in this area
- The course leans more towards improving general efficiency and productivity rather than advanced Customer Success strategies
- Time management techniques presented are fundamental responsibilities every CSM should have established at the start of their career
- Some users might find the title misleading, as a significant portion of the content focuses on email organization
Related Topics
2685492
udemy ID
02/12/2019
course created date
27/09/2020
course indexed date
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