Customer Success Foundations: Customer Journey Mapping
A Key Tool for Exceeding Expectations and Driving Revenue Growth
4.36 (727 reviews)
2 089
students
1 hour
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Jun 2023
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$44.99
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What you will learn
Understand the concept of customer journey mapping and its importance in customer success management.
Identify the different stages of the customer journey, including awareness, consideration, purchase, onboarding, adoption, retention, and renewal.
Learn how to gather data and insights to create an effective customer journey map that reflects your customers' needs, wants, and pain points.
Develop strategies to enhance the customer experience at each touchpoint, from pre-sales to post-sales.
Identify opportunities to upsell and cross-sell products or services by understanding the customer journey and their needs.
Develop effective communication strategies tailored to customers' preferences and communication channels.
Align customer success strategies with business goals to drive revenue growth and increase customer lifetime value.
Evaluate the effectiveness of customer success strategies by measuring customer satisfaction, retention, and revenue growth.
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5237020
udemy ID
27/03/2023
course created date
05/07/2023
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