Customer Service Training
A Step by Step Guide For Customer Service Professionals and Managers
4.29 (196 reviews)
471
students
3.5 hours
content
Mar 2024
last update
$39.99
regular price
What you will learn
Who are Customers
Develop a Customer Friendly Approach
What Customer Service Means
Professional Qualities in Customer Service
How Good Information is Often Good Service
Conversations Over the Telephone
Telephone Etiquette
Respond to business email quickly!
Making a Good First Impression
How to avoid customer service irritants
Ask the right questions
Learn personality types
Cope with extreme scenarios
Fix problems fast
Handle difficult co-workers
Improve customer service
Improve processes
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1770508
udemy ID
27/06/2018
course created date
22/11/2019
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