Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience
4.58 (4212 reviews)
23 463
students
8.5 hours
content
Oct 2024
last update
$84.99
regular price
What you will learn
Build rapport with customers to improve their satisfaction and your job performance
Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
Discover ways to increase your job satisfaction and career growth
Learn about the value of customer service and what impact it has on your company and job satisfaction
Explore which in-demand skills are most valued by employers
Decrease problematic situations by avoiding common customer service failures
Analyze customer feedback to help your team optimize your company’s products and services
Practice purposeful smalltalk to connect with customers and resolve issues
Improve your communication using the the power of your voice
Make most from first impressions to create a sense of trust, knowledge and professionalism
Demonstrate professionalism and build trust using eye contact and facial expressions
Influence how customers feel about interacting with you using your posture and body language
Learn how to set realistic expectations to prevent customer confusion and difficult situations
Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
Discover why customers miss important information and what you can do to prevent it
Manage unreasonable expectations while keeping your customers happy
Improve your verbal and written communication skills to boost your success at work
Develop strong active listening skills to build relationships, solve problems, and get your ideas across
Discover what barriers can come in the way of effective listening
Implement effective listening strategies to make your customers feel heard and understood
Explore effective methods to handle upset customers and turn negative situations into positive experiences
Use empathy to create positive interactions and take ownership for your customers’ experience
Discover what language triggers negative emotions and how you can replace it to create positive experiences
Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
Effectively manage your customers’ comments on social media
Learn effective ways to address positive and negative reviews online to boost your company’s reputation
Explore ways big companies use to create memorable experiences for their customers
Brainstorm innovative solutions to "wow" your customers by catering to their needs
Review common problems and solutions in customer service
Watch interviews to gain valuable insights about careers in customer service
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Our Verdict
This 8.5-hour course offers in-depth guidance for improving various aspects of customer service skills using real-life examples and interviews to create an engaging learning experience. Though repetition and the odd detour in content detracts slightly from its overall impact, the pros still outweigh the cons for eager learners seeking a career boost or improvement in existing skills.
What We Liked
- Comprehensive training covering both basic and advanced customer service skills
- Actionable insights to exceed customer expectations, reduce problematic situations, and handle upset customers
- Engaging instructor skilled at explaining complex concepts using real-life examples and interviews
- Structure for improving communication through body language, voice, facial expressions, and small talk
- SEO-friendly course content updated regularly to ensure timely topics in customer service
- Actionable strategies to enhance listening skills and address customer feedback effectively
- Strong emphasis on career growth with sections dedicated to interviewing tips for customer service roles
Potential Drawbacks
- Some segments seem repetitive, causing a minor decrease in overall attention span
- Limited multimedia content; an increased variety of visuals and audio could enhance engagement
- The course contains irrelevant interview sections that might not cater to those strictly interested in customer support
- Certificates lack professionalism, with no signature, number, or stamp at the time of the review
- Course objectives may promise a stronger focus on how customer service impacts company performance
Related Topics
3321062
udemy ID
11/07/2020
course created date
26/07/2020
course indexed date
Lee Jia Cheng
course submited by