Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
4.53 (36291 reviews)
85 117
students
40 mins
content
Dec 2017
last update
$79.99
regular price
What you will learn
How to take care of yourself while taking care of others
How to really listen to customers, not just hear their problems
How to be personable even when you're not there in person
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Our Verdict
Customer Service: Soft Skills Fundamentals proves to be a helpful course for those striving to improve their customer service skills, with valuable insights into soft skills and communication. However, certain concerns such as an inappropriate example of sexual harassment and room for improvement in organization and audio quality should be addressed for better learner satisfaction.
What We Liked
- The course provides valuable insights into soft skills and customer satisfaction, making the content engaging and practical.
- It covers essential aspects of dealing with difficult customers, emphasizing effective communication and creating a pleasant atmosphere.
- Well-organized workplace principles and time management strategies are discussed, promoting efficiency and readiness for daily tasks.
- Stories and examples used in the course facilitate understanding and personal connection to real-life customer service scenarios.
Potential Drawbacks
- The example of sexual harassment in the workplace seems unacceptable as it tolerates misogyny, which should not be promoted in any form.
- Course organization could benefit from improvement, and interactions might be enhanced for better overall user experience.
- Some users have difficulty hearing the call or understanding the content due to audio quality issues during presented cases.
Related Topics
1436164
udemy ID
17/11/2017
course created date
20/05/2020
course indexed date
Lee Jia Cheng
course submited by