Customer Service English Essentials
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
4.68 (8780 reviews)
21 100
students
7 hours
content
Jul 2019
last update
$74.99
regular price
What you will learn
Master phrases for handling difficult or angry customers
Learn many expressions for handling a variety of CS situations
Understand how to structure logical explanations and answers
Use empathetic language to create a connection with customers
Resolve communication problems effectively
Clarify a process or the solution to a problem in clear language
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Our Verdict
Customer Service English Essentials on Udemy provides a solid foundation for mastering customer service communication with its simple, straightforward English and wide range of phrases, idioms, and sentences. The course offers valuable insight into the psychology behind customer service interactions. While the presenter's expertise is appreciated, occasional unnecessary diversions may affect overall engagement. Despite some content areas being more niche, this course remains a strong choice for those looking to upskill their service abilities in various situations.
What We Liked
- Comprehensive coverage of customer service situations with 7 hours of content
- Emphasizes simple and straightforward English essential for effective customer communication
- Includes useful phrases, expressions, sentences, idioms, and vocabulary for various scenarios
- Structured approach to explaining processes and problem-solving techniques
Potential Drawbacks
- Presenter's knowledge is not in question, but unnecessary diversions can be distracting
- A few subject areas may not be applicable to all learners depending on their specific roles
2126094
udemy ID
04/01/2019
course created date
21/11/2019
course indexed date
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