Your Customer Service Toolbox: Best Practices for Beginners

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more.

4.61 (6973 reviews)

Udemy

platform

English

language

Communications

What you will learn

Discover the impact of your role in customer service

Differentiate between customer service, customer experience, and internal customer service

Use problem solving skills to resolve customer issues with ease

Build better connections with your customers

Model proper etiquette when interfacing with customers

Explore how to delight and appreciate your customers

Navigate difficult customers and turn them into forever fans

Discover that customer service is just people helping people!

Charts

Students

Price

Rating & Reviews

Enrollment Distribution

Comidoc Review

Our Verdict

With a 4.61 global rating, Your Customer Service Toolbox: Best Practices for Beginners on Udemy certainly offers an engaging and practical approach to equipping learners with essential customer service skills. Real-life examples, activities, and resources help demonstrate the importance of etiquette, empathy, and problem solving when dealing with customers. Although some content repetition exists, this course remains a worthwhile experience for those beginning their careers in customer service or those looking to enhance their current skillset.

What We Liked

The course provides a comprehensive overview of problem-solving and relationship-building skills necessary for success in customer service, going beyond just technical aspects.
Real-life examples and activities integrated throughout the course help to think critically about past interactions and prepare for future ones.
An emphasis on etiquette and empathy helps foster customer loyalty, emphasizing that 'customer service is people helping people'.
Useful links, resources, and examples enhance learning outcomes making it a practical guide for both beginners and seasoned professionals.

Potential Drawbacks

Some content may seem repetitive and overly simplified, potentially not challenging enough for more experienced customer service agents.
While the instructor's enthusiasm is appreciated, the multiple affirmations might come off as insincere or condescending to some learners.