The Customer: How to Understand Their Needs (BITE SIZE)

Be guided on understanding the modern customer and how their needs have changed over time
4.43 (44651 reviews)
Udemy
platform
English
language
Management
category
Learoy Tonight
instructor
The Customer: How to Understand Their Needs (BITE SIZE)
81 523
students
1 hour
content
Dec 2021
last update
$44.99
regular price

What you will learn

Recognise how internal service impacts external service

Define internal and external customers

Determine factors that create customer value

Link service to outcome

Identify needs of internal and external customers

Develop strategies to support the modern day customer - inclusive of the ‘millennial’ customer

Develop strategies to gain an emotional connection with your customer

Course Gallery

The Customer: How to Understand Their Needs (BITE SIZE) – Screenshot 1
Screenshot 1 – The Customer: How to Understand Their Needs (BITE SIZE)
The Customer: How to Understand Their Needs (BITE SIZE) – Screenshot 2
Screenshot 2 – The Customer: How to Understand Their Needs (BITE SIZE)
The Customer: How to Understand Their Needs (BITE SIZE) – Screenshot 3
Screenshot 3 – The Customer: How to Understand Their Needs (BITE SIZE)
The Customer: How to Understand Their Needs (BITE SIZE) – Screenshot 4
Screenshot 4 – The Customer: How to Understand Their Needs (BITE SIZE)

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Comidoc Review

Our Verdict

This course is a valuable resource for those aiming to improve their understanding of modern customers' needs. It excels in delivering practical examples, tools, and tips to help learners better communicate with clients and foster emotional connections. However, the absence of real-life case studies and opportunities for engagement make it less appealing than other similar courses. The unclear roadmap for beginners and occasional sales focus might confuse some learners. Nevertheless, this course remains a worthwhile choice, providing essential knowledge on customer satisfaction and loyalty in today's dynamic business environment.

What We Liked

  • Comprehensive coverage of understanding customer needs, both internal and external
  • Practical examples and tools for gathering customer insights
  • Strong emphasis on the connection between employee satisfaction and customer loyalty
  • Effective communication strategies for building emotional connections with customers

Potential Drawbacks

  • Minimal real-life case studies
  • Lack of engagement through quizzes or downloadable content
  • Some topics stray towards sales, rather than focusing on customer centricity within the organization
  • Limited interaction and support
Related Topics
640936
udemy ID
15/10/2015
course created date
22/11/2019
course indexed date
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course submited by
The Customer: How to Understand Their Needs (BITE SIZE) - | Comidoc