The Customer: Develop Customer Centric Metrics (BITE SIZE)

To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.
3.95 (424 reviews)
Udemy
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English
language
Management
category
Learoy Tonight
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The Customer: Develop Customer Centric Metrics (BITE SIZE)
1 474
students
33 mins
content
Dec 2021
last update
$29.99
regular price

What you will learn

Define factors to select key metrics

Understand common metrics that can be used to assess service

Measure customer experience meaningfully

Assess customer experience and plan for improvement

Integrate customer experience metrics into staff KPI’s

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The Customer: Develop Customer Centric Metrics (BITE SIZE) – Screenshot 4
Screenshot 4 – The Customer: Develop Customer Centric Metrics (BITE SIZE)

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640944
udemy ID
15/10/2015
course created date
22/11/2019
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