The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first
4.51 (13700 reviews)
24 372
students
35 mins
content
Dec 2021
last update
$49.99
regular price
What you will learn
Place your customer at the front of your business
Recognise actions that can damage a customer centric culture
Develop a customer centric service strategy
Prevent potential customer pain points
Create an environment that enables customer retention
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Our Verdict
The Customer: Build a Customer Service Strategy (BITE SIZE) is a helpful course for professionals looking to enhance their customer service skills and shift towards a more customer-centric approach. Despite some minor issues with dated resources and suboptimal presentation, it delivers essential insights which can be applied in real-life scenarios. To maximize its potential, ensure you are prepared to engage actively rather than passively watching content.
What We Liked
- The course emphasizes the significance of placing the customer at the forefront of the business strategy, a crucial aspect in today's competitive landscape.
- It presents various actions that can damage a customer-centric culture and provides guidance on how to recognize and avoid them.
Potential Drawbacks
- While the course content is valuable, some reviewers found the delivery to be less interactive than desired, with occasional issues in navigation.
- Certain resources mentioned in the course appear outdated or nonfunctional, which could detract from the overall user experience.
Related Topics
640026
udemy ID
14/10/2015
course created date
22/11/2019
course indexed date
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