Customer Experience Management (CX): Frameworks & Strategies

Learn key CX Frameworks, Customer Journey Mapping, VoC Analysis, and Service Design principles.
Udemy
platform
English
language
Product Marketing
category
MTF Institute of Managem
instructor
Customer Experience Management (CX): Frameworks & Strategies
0
students
5 hours
content
May 2025
last update
$44.99
regular price

What you will learn

Understand core Customer Experience (CX) theory & principles.

Apply key CX frameworks and practical tools effectively.

Map & optimize the customer journey across touchpoints.

Analyze customer feedback using Voice of the Customer (VoC).

Develop customer segments & personas.

Improve service recovery processes.

Understand key CX metrics like LTV.

Recognize the link between EX & CX.

Course Gallery

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6593307
udemy ID
01/05/2025
course created date
13/05/2025
course indexed date
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