Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

4.47 (14052 reviews)

Udemy

platform

English

language

Communications

What you will learn

Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees

Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences

Use differences of opinion and conflicts constructively, leading to growth and creativity

Use proven strategies and powerful communication skills to prevent and manage conflict

Identify warning signs and prevent or minimize conflict before it starts

Know your conflict management style and how to improve your reactions

Create a psychologically safe work environment that encourages open communication and trust

Know when to intervene and how to approach conflict resolution conversations

Implement the 6 Steps to Conflict Resolution

Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring

Establish conflict resolution guidelines, procedures, and training for your organization

Course Gallery

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Complete Guide to Conflict Management in the Workplace – Screenshot 3 — Screenshot 3 – Complete Guide to Conflict Management in the Workplace

Complete Guide to Conflict Management in the Workplace – Screenshot 4 — Screenshot 4 – Complete Guide to Conflict Management in the Workplace

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Students

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Rating & Reviews

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Comidoc Review

Our Verdict

With a 4.47 global rating and over 36000 students, the Complete Guide to Conflict Management in the Workplace proves to be an informative and helpful course for handling conflicts within various management levels. The course strengths include practical strategies, real-life examples, and clear guidance on preventing and resolving conflicts. However, it suffers from presentation inconsistencies and a lack of practical exercises for hands-on learning opportunities. To improve the overall experience, injecting more energy into presentations while increasing visual consistency can help maintain engagement levels and enhance the course's reputation.

What We Liked

The course offers practical and actionable strategies for managing conflicts in various levels of management and within teams.
It covers the root cause of conflicts to prevent resentment and recurrences, providing a comprehensive understanding of conflict resolution.
Real-life examples are used effectively to demonstrate concepts, making it easy to apply them within one's own workplace situation.
The course provides a step-by-step approach for handling conflicts, offering practical guidance that instills confidence in the learner.

Potential Drawbacks

At times, the presentation style is monotonous and may require extra effort to maintain focus and engagement.
Some users mentioned inconsistent visual quality throughout the course and poor spelling in section titles.
The lack of practical exercises or case studies to apply the concepts, reduces hands-on learning opportunities
A few users perceived presenters as slightly nervous or stiff. This may impact their connection with the subject material.