Business English - Customer Service - Vocabulary & Skills
Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases
4.64 (207 reviews)
820
students
6 hours
content
May 2024
last update
$74.99
regular price
What you will learn
Useful Business English expressions to help you provide excellent Customer Service
A range of vocabulary related to aspects of Customer Service
How to talk about Customer Service approaches in perfect Business English
How to deal with complaints and resolve problems using the right tone and language
How to build relationships with your customers and make a good impression on them
Business English writing skills for those all-important emails and letters
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Our Verdict
The Business English - Customer Service course offers valuable insight into vocabulary and skills necessary to thrive in various customer service roles and industries. Leveraging Francis' experience, real-world scenarios give actionable context to complex terms and ideas. While some minor issues including outdated sections and limited regional accents mar the overall product, this still holds its merit as a go-to resource for professionals looking to improve their business English in both written and verbal communication.
What We Liked
- The course offers a comprehensive coverage of Business English customer service skills and vocabulary with 6 units that include handling inquiries, taking action, dealing with complaints, and building relationships.
- Real-world situations are used to illustrate concepts and make learning more engaging. The course is rich with helpful and realistic expressions for immediate application in business communication.
- Course author Francis provides clear and concise explanations of the content with practical tips drawing from over 12 years of experience as an IELTS examiner, making complex ideas and terms easily understandable.
- Students appreciated a variety of learning styles catered to by including video, text-based resources and quizzes in a well thought out lesson structure that allows them to grasp material quickly.
Potential Drawbacks
- The course doesn't cover all region-specific English accents or variations. This leaves non-native English speakers at a slight disadvantage, depending on their home location and language background.
- Despite the abundance of exercises throughout each unit, students noted that they would benefit from more assessments to test comprehension before moving forward in the course sequence.
- A few topics feel slightly outdated. As customer service trends constantly evolve, certain areas could be expanded or updated to cover newer strategies and communication styles.
- The course content doesn't vary significantly in its delivery approach from its counterparts on Udemy which may make it challenging for students who seek a novelty factor in their courses.
5944054
udemy ID
26/04/2024
course created date
09/07/2024
course indexed date
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