Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
4.55 (15700 reviews)
31 314
students
1.5 hours
content
Nov 2015
last update
$59.99
regular price
What you will learn
Acquire and immediately implement strategies that will ensure high quality customer service
Enhance their people skills in a way that will truly differentiate them from the competition
Handle any complaints they receive
Deal with difficult or angry customers
Course Gallery
Charts
Students
Price
Rating & Reviews
Enrollment Distribution
Comidoc Review
Our Verdict
Brilliant Customer Service: How to Impress your Customers! is an engaging and practical course designed for both managers and front-line customer service professionals seeking to improve their interpersonal skills. It offers unique insights into handling complaints, understanding different types of customers, and maintaining professionalism when serving angry callers. However, the quiz questions could be more refined and integrated into lectures, and some strategies might not resonate in complex work environments or with experienced service professionals.
What We Liked
- Highlighting the importance of soft skills and listening in customer service, which can help build trust and resolve issues more effectively
- Providing actionable tips for handling difficult or angry customers, conveyed in a clear and concise manner
- A comprehensive approach to customer service that covers various aspects like understanding customer needs, managing complaints, and dealing with different types of callers
- Real-world examples and engaging quiz questions to help reinforce learning concepts
Potential Drawbacks
- Quiz questions could be more advanced and challenging, possibly integrated within the lectures for better engagement
- Some strategies might not apply or translate well in certain complex client-consultant relationships or work environments
- The course information is extensive but may feel overwhelming or rigid to individuals with prior customer service experience
- A few testimonials raised concerns about audio volume fluctuations, which detracted from the overall learning experience
Related Topics
672290
udemy ID
17/11/2015
course created date
22/11/2019
course indexed date
Bot
course submited by