BRILLIANT CUSTOMER SERVICE - Make that Special MAGIC Happen!

🌟 Transform Your Customer Service with Tony Hunt MA! 🌟

🚀 Course Overview: "Brilliant Customer Service - How to make the MAGIC Happen!" is not just a course; it's a revolutionary approach to customer service that has already made waves on other platforms with an average evaluation of 9.0/10! This comprehensive program is tailored for both individual learners and teams, aiming to completely transform all your customer interactions.

🔥 Expertise & Experience: With over 25 years of managerial expertise and having taught this course in over 20 countries to thousands of delegates, Tony Hunt MA brings a wealth of knowledge and experience to the table. His approach is tried, tested, and proven to elevate customer service to new heights.

🎓 Key Features & Benefits:

• 🎯 Set New Goals: Learn to exceed customer expectations and align your customer-focused behavior with high standards.
• 🌍 Understand Market Dynamics: Get familiar with Benchmarking and Position Mapping to compare your performance against the competition.
• 👍 Enhance Soft Skills: Improve meet and greet, listening skills, tone, and body language to positively influence customer perception.
• 📧 Master Email Protocols: Elevate your credibility and present a consistent corporate image with professional email practices.
• 🛡️ Handle Angry Behaviors: Employ simple psychological techniques to deal with difficult customers professionally.
• 🎯 Complaints Resolution: Implement a six-step technique to manage customer complaints effectively.
• 🔄 Feedback Loop: Learn how to ask for and respond positively to feedback, making it the 'Breakfast of Champions'.
• 🚀 Develop a CRM System: Monitor customer relationships with the help of recommended CRM systems (some are even free!).

🤝 Interactive Learning Experience:

• Engage with a variety of quiz questions that reinforce the course's core concepts.
• Complete carefully designed assignments to define and develop your own customer service objectives.

🌍 Global Impact: By implementing ideas from this course, you can differentiate yourself from the competition, reset customer relationships, and adapt to the new demands of the future—all at minimal cost! Aim to become your customers' first choice for repeat business by creating a virtuous circle of quality service.

📈 Why This Course?

• It's designed by an expert with extensive international experience.
• It offers practical, actionable strategies you can implement immediately.
• It provides a framework for continuous improvement and customer satisfaction.
• It's flexible and suitable for learners at all levels.

🎓 What You Will Learn:

• How to set new goals and align your customer service with high standards.
• The importance of the Total Product Concept (TPC) in understanding customer needs.
• Empowering front-line personnel to make necessary decisions immediately.
• Techniques for effective Benchmarking and Position Mapping.
• Enhancing Face-to-Face, Telephone, and Email practices.
• The pivotal role of feedback in improving services.
• Developing and managing a CRM system to monitor customer relationships.
• Effective complaints resolution techniques.
• Simple psychological approaches to handle angry behaviors.

📅 Enroll Now & Start Your Journey to Excellence in Customer Service! 🌟

Join us to revolutionize your customer service experience and stay ahead of the competition. With Tony Hunt MA's "Brilliant Customer Service - How to make the MAGIC Happen!" course, you're not just learning—you're setting a new standard for excellence in customer care! 🌈