Avaya Self-Service Developer Fundamentals

📢 Course Headline: Dive into the World of Avaya Self-Service Developer Fundamentals!

🚀 Course Description:

Are you ready to master the art of IVR Self-Service Applications and revolutionize customer experiences in the enterprise? Our comprehensive online course, led by the expert Juan Sebastian Garciaplunges into the core of Avaya's self-service solutions. This isn't just about handling calls; it's about transforming interactions into seamless, intelligent experiences with Avaya's cutting-edge technology.

IVR systems are a cornerstone of modern customer service, enabling users to interact with businesses through voice or text for a myriad of services, including mobile purchases, banking transactions, retail orders, and more. But what sets an IVR apart from an automated attendant? In this course, we'll delve into the nuances that define these terms within the realm of traditional telecommunications. 📞✨

What You'll Learn:

• Experience Portal Media Servers: Discover how these serve as the backbone for automation functionalities, handling everything from terminating telephony sessions to interfacing with third-party services and managing VoiceXML/CCXML sessions. 🖥️

• Experience Portal Manager: Get a grip on this centralized control panel that offers operations, administration, management, and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing, and more Avaya products. 🗺️

• Orchestration Designer: Dive into the world of application development with this powerful tool, specifically designed for creating dynamic self-service applications within the Experience Portal and other Avaya platforms. 🛠️

• Application Execution Environment: Explore the virtual space where your applications come to life, deploying and running CCXML and VoiceXML creations developed using Orchestration Designer. 🌍

• Omni-channel Applications: Elevate the customer service experience by understanding how to develop multi-channel (email, SMS, voice) applications for self-service, ensuring a consistent interaction across all platforms. 📱💻📫

• Developing Self-Service Applications: Begin crafting voice applications from the ground up using Orchestration Designer to deliver exceptional customer service experiences through self-service applications. 🎨🔧

Why Take This Course?

• Real-World Skills: Translate your learning into practical, real-world skills that are in high demand within the telecommunications industry.

• Expert Instructor: Learn from Juan Sebastian Garciac, an expert with a wealth of knowledge and experience in Avaya's self-service solutions.

• Cutting-Edge Content: Stay ahead of the curve with training on the latest technologies and methodologies in IVR systems and customer service automation.

• Flexible Learning: Study at your own pace, from anywhere in the world, with 24/7 course access.

Enroll now and embark on a journey to become an Avaya Self-Service Developer Fundamental expert! 🎓🚀